RMA & Warranty
At Ubiquiti Tanzania, we strive to ensure your satisfaction with every purchase.
If you encounter any issues with your product or need to return an item, please follow our RMA process outlined below:
Contact Customer Support:
Before returning any product, please contact our customer support team to troubleshoot the issue and determine if an RMA is necessary.
You can reach our customer support team by mail: sales@prantech.co.tz , Phone: +255777812345 , Or WhatsApp.
Obtain RMA Authorization:
Package and Ship the Product:
- Securely package the product in its original packaging, along with any accessories or documentation.
- Ship the product to the designated return address provided by our customer support team.
- Please note that the customer is responsible for return shipping costs unless otherwise specified.
RMA Processing:
Once we receive the returned product, our team will inspect it to verify eligibility for return or warranty coverage.
Please allow 2 weeks for us to process your RMA request.
Warranty Information:
All products purchased from us are covered by our limited warranty policy. Here are the key details regarding our warranty coverage:
Coverage: Our warranty covers defects in materials and workmanship under normal use for a specified period from the date of purchase.
Exclusions: The warranty does not cover damage caused by misuse, abuse, accidents, unauthorized modifications, or normal wear and tear.
Duration: The duration of warranty coverage varies by product and is specified in the product documentation or standard six months from the date of invoice.
Warranty Claims: To file a warranty claim, please reach out to your account manager or the contact us page.
